Senior Manager, Membership Operations

Remote (U.S.) Full-time Membership Operations
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Responsibilities

  • Develop operational processes and strategies that scale in breadth and depth, grounded in an understanding of the GPO business, our members, and our partners.
  • Ensure the quality and integrity of membership operations data.
  • Partner with Corporate Accounts to negotiate, execute, and maintain GPO contracts.
  • Ensure membership rosters are published in accordance with GPO contract requirements.
  • Serve as a key resource to Marketing, Analytics, Contract Operations, and Sales while supporting strategic planning and member conversion initiatives.
  • Partner with Sales to coordinate upcoming and active member onboardings, ensuring a seamless transition to AllyGPO and successful account setup.
  • Build strong, collaborative relationships across Corporate Accounts, Sales, Contract Operations, Data & Analytics, Product, Marketing, and executive leadership.
  • Lead and develop the teams that make up Membership Operations.
  • Foster a culture of continuous improvement by evaluating and refining internal workflows and operational processes.
  • Develop quality control resources and workflows that improve data collection, integrity, automation, and reporting.
  • Proactively identify and solve operational challenges before they become larger issues through curiosity, critical thinking, and a hands-on approach.
  • Manage and develop a high-performing team that consistently achieves departmental and company goals.
  • Perform other duties as assigned.

Required Qualifications

  • Bachelor's degree or equivalent combination of education and relevant work experience.
  • 5+ years of experience in Membership Operations and contracting. Experience with specialty drug group purchasing is preferred.
  • Strong legal and contractual acumen, with the ability to explain contract terms and requirements in clear, non-technical language.
  • Collaborative approach to identifying and resolving operational challenges, process gaps, bottlenecks, and opportunities.
  • Bias toward action and problem solving, balanced with the discipline to build scalable, sustainable processes rather than temporary fixes.
  • Strong verbal and written communication skills.
  • Demonstrated ability to build trusted relationships and cross-functional partnerships.
  • Strong project management skills, including the ability to manage multiple initiatives and effectively coordinate cross-functional teams.
  • Ability to work independently, prioritize competing responsibilities, and meet deadlines in a fast-paced environment.
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About AllyGPO

AllyGPO® is a leading innovator and a next-generation specialty group purchasing organization (GPO) actively equipping community-based practices with advanced, AI-powered technologies and proprietary smart practice tools to navigate the complex specialty drug market. By combining comprehensive drug contracting services with intelligent inventory management, predictive analytics, and hands-on operational support, we deliver meaningful, timely, and actionable insights to enhance practice vitality for our members. Headquartered in Frisco, Texas, AllyGPO partners with community-based specialty practices and pharmaceutical manufacturers across the U.S.

AllyGPO is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and employment applicants and prohibit discrimination and harassment of any type with regard to sex, sexual orientation, gender (including gender identity and/or expression), pregnancy, race, color, creed, national or ethnic origin, citizenship status, religion or similar philosophical beliefs, disability, marital and civil union status, age, genetic information, veteran status or any personal attribute or characteristic that is protected by applicable local, state or federal laws.
 
Candidate must successfully complete the pre-employment process, which may include criminal background check, drug screening, credit check (applicable for certain positions), and reference verification.
 
This job description reflects management’s assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.